Delivery & Payment
Last updated: May 4, 2026
1. Delivery Methods
I ship orders throughout Ukraine and internationally. You can choose one of the following:
- Nova Poshta (within Ukraine) — to a branch, to a parcel locker, or courier delivery to your address
- Ukrposhta — within Ukraine and abroad, for small parcels or international shipments
- Self-pickup in Kyiv — let's arrange in advance, and we'll agree on a convenient time and place
2. Delivery Cost
- Nova Poshta: at the carrier's rates, paid by the recipient on collection
- Ukrposhta: at the carrier's rates, paid by the recipient on collection
- Self-pickup: free
For international orders, Ukrposhta cost is calculated individually — drop me a note and I'll work it out for you in advance.
3. Payment Methods
By card online — Visa, Mastercard, Apple Pay, Google Pay. Payment is processed via the secure monobank acquiring service; card data is never stored on my site. Available from any country.
By bank transfer (ФОП account) — to my individual entrepreneur account. After placing your order I'll email you the payment details. Works only from Ukrainian banks — for international payments, please choose card payment.
4. Packaging
Every product is carefully packaged for safe transport:
- Protective material to preserve the surface
- Sturdy cardboard boxes sized to fit the order
I do everything I can to make sure your parcel arrives intact. If something does get damaged in transit, please get in touch — we'll figure it out together.
5. Damaged Items
I carefully pack every order so it reaches you safely. Please inspect your parcel on receipt — at the carrier's branch or with the courier.
If you find any damage:
- record it together with the carrier's representative (file an act or equivalent document)
- submit a claim to the delivery service
- let me know and send photos
For my part, I will do everything I can to help resolve the situation.
Please note: damage that is not recorded at the time of receipt may not be eligible for compensation from the carrier.
6. International Orders
I ship orders worldwide. Full details on delivery times, customs duties, and payment live on a dedicated page.
Read the full International Orders page →